POLICIES | Kadani

STORE POLICIES

Pre-Order Processing:

Once a Pre-order is made it will go straight into production, your order will be cut and sewn and packed just for you in the UK so please allow 20 days to have your order made and shipped if a shipping date has not been clarified .

Shipping:

We offer free shipping on all orders over £150 within the UK. Orders under £150 will be charged a flat rate of £3.99 for shipping. Delivery times may vary depending on your location, but most orders will arrive within 5-7 business days after estimated shipping date.

For more information on International shipping please refer to the shipping policy in the tab above.

Returns & Exchanges:

We accept returns and exchanges within 14 days of receipt of your order. Items must be returned in their original condition, unused and with all tags still attached. Return shipping costs will be the responsibility of the customer.

For more information on our returns and exchanges please refer to the returns and exchanges in the tab above.

Payment:

We accept all major credit cards ( Visa, Mastercard, American Express ) and PayPal.

We take customer privacy very seriously and will not share any personal information with any third parties.

For more information on our privacy policy please refer to the privacy policy in the tab above.

If you have any questions or concerns, please do not hesitate to contact us via email .

Our customer service hours are Monday-Friday 9am-5pm GMT.

RETURN POLICY

Returns and exchanges are accepted within 14 days of receipt of your order.
Items must be returned in their original condition, unused, and with all tags still attached.
The following items are non-returnable:
- Items marked as final sale
- Custom or personalised items
- Items that have been worn, washed, or altered in any way
Return shipping costs will be the responsibility of the customer.
To initiate a return or exchange, please contact customer service and provide your order number and the item(s) you would like to return or exchange.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund or exchange.
Refunds will be processed to the original method of payment.
If you receive a defective or damaged item, please contact customer service immediately.
Please note that international customers are responsible for any customs or import duties that may be charged on a returned item.

REFUND POLICY:

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days

Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@kadani.co.uk

SHIPPING POLICY

DOMESTIC ORDERS

Once an order is placed, we are unable to cancel or make changes to it.
You will receive a confirmation email after your order is placed, and a separate email with a tracking number once it has shipped.
Pre-orders will be shipped on the dates listed in our terms and conditions at the time of purchase.
If you have multiple items in your order, they may be combined and may require extra processing time.
Shipping typically takes 2-3 business days via Royal Mail or 4-6 business days via FedEx, but please note that shipping delays may occur.
We ship to the address provided by the customer, and we are not responsible for lost or missing orders due to an incorrect shipping address provided.
Customers are responsible for any re-delivery fees.

INTERNATIONAL ORDERS

Once an order is placed, we are unable to cancel or make changes to it.
We currently offer flat rate shipping to select countries, and our rates include duties and taxes.
Shipping typically takes 5-6 business days via DHL or FedEx, but please note that customs and duties delays may occur.
We are unable to ship to PO boxes or local post office boxes as DHL is unable to deliver to them.
Pre-orders will be shipped on the dates listed in our terms and conditions at the time of purchase.
If you have multiple items in your order, they may be combined and may require extra processing time.
We are unable to accept exchanges for international orders and original shipping costs are non-refundable.

At KADANI your privacy is important to us, therefore we take data protection very seriously.

Here you can find a simple breakdown of how we plan to use your data :

1- We use your personal information only for delivery and payment. By using the site, you agree to the collection and use of information in accordance to this policy.
2- For our third-party banking to verify payment.
3- Your delivery address will be forwarded to the courier, and you will be frequently updated about the progress of your order, through the email address you provided at checkout.

PRIVACY & SAFTY

Hello!

if you ever wish to contact anyone here at the KADANI team, don't hesitate to chat to us here on the page, or hit us up with an email and a member of the team will be happy to help with whatever you need. Whether it be asking questions about the products, any information on the latest products, or a general review, let us know and someone will be in contact with you as soon as possible.

Email: info@kadani.co.uk